HSMED Supply: Enterprise Healthcare DME Platform
Built a HIPAA-compliant, multi-tenant SaaS platform for durable medical equipment (DME) management—serving 15+ hospice organizations with real-time inventory tracking, automated Medicare billing, and same-day delivery logistics across Southern California.
Active Orders
Equipment Out
Patients Served
Pending Delivery
Live Activity
Industry-Wide Digital Gap
The hospice DME industry faces unique challenges: less than 3% technology adoption compared to 86% in other healthcare sectors, manual paper-based ordering prone to errors, complex Medicare capped rental calculations, strict HIPAA compliance requirements, and the need to manage 300+ SKUs across multiple warehouses, vehicles, and patient homes.
Multi-Tenant Data Isolation
Separate databases ensuring absolute data isolation between 15+ healthcare organizations with role-based access control
Complex Order Workflows
Four distinct order types (Rental, Purchase, Pickup, Service) each with unique state machines and approval flows
Medicare Billing Automation
Sophisticated pricing engine with capped rental calculations, contract pricing, and geographic zone factors
Real-Time Equipment Tracking
Live visibility of 300+ SKUs across warehouses, delivery vehicles, and patient homes with serialized assets
Streamlined Order Workflow
From order creation to delivery — real-time visibility at every step
Order Created
Approval
Processing
In Transit
Delivered
Built multi-tenant SaaS architecture with bulletproof data isolation between organizations
Implemented 4 distinct order types: Rental, Purchase, Pickup, and Service/Repair with state machines
Created sophisticated pricing engine with contract-based pricing, Medicare compliance, and geographic zones
Developed real-time equipment tracking across warehouses, vehicles, and patient homes
Automated Medicare capped rental calculations (10% months 1-3, 7.5% months 4-13)
Built comprehensive audit trails with 6-year retention for HIPAA compliance
Integrated same-day delivery logistics for urgent patient needs
Enterprise-Grade Capabilities
Multi-Tenant Architecture
- Super Admin for HSMED staff with complete platform oversight
- Hospice Admin Panels with organization-specific dashboards
- Complete data segregation between organizations
- Role-based access for admins, staff, physicians, and support personnel
Comprehensive Ordering System
- 4 Order Types: Rental, Purchase, Pickup, Service/Repair
- One-click reorder, bulk ordering, multi-step approvals
- Real-time status tracking: Pending → Processing → In Transit → Delivered
- Same-day delivery for urgent orders with automated logistics
Equipment & Inventory Management
- Real-time tracking across warehouses, vehicles, and patient homes
- Flexible rental periods with automatic duration calculation
- Lifecycle control: maintenance scheduling, condition assessment, swap/upgrade
- 300+ SKUs: hospital beds, wheelchairs, respiratory equipment, mobility aids
Sophisticated Pricing & Billing
- Contract-based pricing with item-level customization per hospice
- Medicare capped rental automation (10% months 1-3, 7.5% months 4-13)
- Dynamic factors: geographic zones, volume tiers, promotional pricing
- Automated invoice generation with tax calculation and payment reconciliation
Patient Expense Tracking
- Daily real-time cost tracking per patient across all rentals and purchases
- Monthly expense reports with budget management and trending analysis
- Audit-ready financial trails with line-item detail
- CSV/PDF data exports for analysis and regulatory submissions
Healthcare Compliance Built-In
- Full HIPAA compliance: encryption at rest and in transit
- Comprehensive audit trails with 6-year retention
- PHI protection: secure document management, NDA/BAA compliance
- 2FA and role-based access control at all levels
Complete Equipment Visibility
Track 300+ SKUs across warehouses, delivery vehicles, and patient homes in real-time
Measurable Results
Faster Order Processing
Organizations Served
SKUs Managed
Hours Saved Monthly
50% Faster Orders
Reduced from 24-72 hours (manual) to 4-24 hours (automated)
Complete Visibility
Real-time tracking across 15+ organizations and 100+ patient locations
Near-Zero Errors
Automated validation eliminated manual transcription mistakes
Same-Day Delivery
Enabled for urgent patient needs through automated logistics
40+ Hours Saved Monthly
Automated billing eliminating manual invoice preparation
Audit Time: Days → Hours
One-click report generation with 6-year retention